QueensFashion.pk respects your privacy. This policy explains what information we collect when you visit or buy from queensfashion.pk, how we use it and the choices you have.
1Information We Collect
- Order information: your name, phone number, email address, delivery and billing address, and the items you order.
- Payment information: online payments are processed by our secure payment partners. We do not store your full card details.
- Device and usage information: IP address, browser type, pages viewed and time spent on our site, collected through cookies and similar tools.
- Messages: anything you send us through the contact form, email or WhatsApp.
2How We Use Your Information
- To process, confirm, ship and deliver your orders
- To contact you about your order, including calls and WhatsApp messages for confirmation
- To provide customer support and handle exchanges
- To improve our website, products and services
- To send updates, offers and new arrivals if you subscribe (you can opt out anytime)
- To prevent fraud and keep our store secure
3Sharing Your Information
We do not sell your personal information. We share it only with trusted partners who help us run the store:
- Courier and delivery companies, to deliver your parcel
- Payment processors, to complete online payments
- Shopify, our store platform, which hosts our website and orders
- Analytics and advertising tools, to understand site traffic
We may also disclose information if required by law or to protect our rights.
4Cookies
We use cookies to remember your cart, keep you signed in and understand how visitors use our site. You can turn cookies off in your browser settings, but some parts of the store may not work properly.
5Data Security
We take reasonable steps to protect your information. No online system is completely secure, but we work to keep your data safe.
6Your Rights
You may ask us to access, correct or delete the personal information we hold about you, or to stop marketing messages. Contact us using the details below.
7Third-Party Links
Our site may link to other websites. We are not responsible for their privacy practices.
8Children
Our site is meant for adults. We do not knowingly collect information from children. Girls' clothing is purchased by parents or guardians.
9Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page with its updated date.
Questions about this policy? Email [your-email@queensfashion.pk] or WhatsApp [+92 3XX XXXXXXX].