Help Centre

Frequently Asked Questions

Quick answers about ordering, sizes, delivery and exchanges.

Ordering

How do I place an order?

Choose your product, select your size, add it to the cart and complete the checkout with your name, address and phone number. You will receive a confirmation message right after.

Do you offer cash on delivery?

Yes. Cash on delivery is available across Pakistan. You can also pay online where the option is shown at checkout.

Can I change or cancel my order?

Yes, please contact us as soon as possible on WhatsApp or email with your order number. Once the parcel is dispatched, it cannot be cancelled.

Will I get a confirmation?

Yes. We may call or message you on WhatsApp to confirm your address and order details before dispatch.

Sizes and Products

Which sizes do you offer?
  • Ladies stitch 2-pc suits and kurtis: Small, Medium, Large
  • Ladies stitch trousers: Small, Medium, Large, Extra Large
  • Girls stitch 2-pc suits: 24, 26, 28, 30, 32, 34
  • Ladies unstitched suits: fabric sold as a set, no size needed
How do I choose the right size?

Check the size chart on the product page. If you are between sizes or unsure, message us on WhatsApp with your bust, waist and length measurements and we will recommend the best fit.

Are the colours exactly like the photos?

We try to show true colours, but screens differ, so a slight variation is possible.

Do unstitched suits include the dupatta?

The contents of each set are listed in the product description. Please read it before ordering.

Delivery

How long does delivery take?

Usually 3 to 5 working days for major cities and 5 to 7 working days for other areas.

What are the delivery charges?

A flat charge of Rs. [amount] applies. Orders above Rs. [amount] ship free.

How can I track my order?

Once your order ships, we send you a tracking number by SMS, email or WhatsApp.

Do you deliver all over Pakistan?

Yes, we deliver to all major cities and most towns across Pakistan.

Exchange and Returns

Can I exchange my order if the size is wrong?

Yes. Contact us within 3 days of delivery. Items must be unworn, unwashed and in original packing with tags. See our Return and Exchange Policy.

What if I receive a damaged or wrong item?

Please send us photos within 48 hours of delivery and we will arrange a replacement or refund.

Still Need Help?

Message us on WhatsApp or use the contact form and we will be glad to help.